Every plan includes all features.
You only choose the size and the level of support.
For small teams — installation help and community-based support.
For growing teams — assisted installation and dedicated e-mail support.
For large organizations — we install, configure, and support everything for you.
For personal use — home servers, households, and hobby projects.
We want to help. Any plan, free or heavily reduced, for organizations working on causes that reach past their own circle.
Contact us with your invoicing details. Include details on which license plan you wish to purchase and the server's FQDN.
We wil get back to you with an invoice that you can use as official quotation and/or directly for payment.
SEPA transfers take about one business day while other transfers take about 2 business days.
Please let us know when a transfer was made, so that we can keep an eye on it and process it quickly.
Contact us with your invoicing details. Include details on which license plan you wish to purchase and the server's FQDN.
Because there is no technical way of preventing an old installation from running on the previous FQDN.
Let the domain name expire, and we will help you change the license registration.
Support is provided via e-mail, during working hours (Mon-Fri, 9-5). Troubleshooting is performed via HTTP, SSH, S/FTP, RDP, or your hosting control panel.
With the Medium business plan, critical issues receive a response within 24 working hours, and non-critical issues within 36 working hours.
With the Large business plan, critical issues receive a response within 24 hours, weekends and holidays included. Troubleshooting can additionally be done via desktop sharing, and assistance work can be scheduled for specific times.
Contact us, we reply promptly.
© FileRun Lda | Portugal
